# Customer Care / Conditions of Hire Guarantee
Executive Line chauffeurs for customer care and conditions of hire guarantee has been created and endorsed to provide aspirations to its workforce and a pledge to its customers that the highest of standards and levels of commitment will be given by Executive Line Global Ltd.
## CONTACT WITH OUR CUSTOMERS
Our guarantee outlines our aims for:
* What you can expect when contacting Executive Line Global Ltd
* The standard of service you can expect
* Providing guidance for our workforce on how to offer good standards of service to our customers
* Providing a good communication channel for discussion on projects and complaints
The Executive Line Chauffeurs standards we aspire to meet for our customers are:
### AT OUR OFFICES
Polite telephone manner, offering helpful service and advice and dealing with any concerns or complaints in a timely matter.
* Answer all telephone calls within three rings, giving our contact names.
* Good & clear communication with the appropriate persons when making enquiries.
* Clear explanations of Executive Line Chauffeurs procedures for offering quotations and timescales.
* Dealing with all enquiries or complaints immediately.
* Easy contact via the telephone, WhatsApp, or email.
## How to Contact us:
### Executive Line Global Ltd
22 Meadowcroft Way, Orwell, Royston SG8 5QU
Company No. 14048627
**WhatsApp (24HR):** +44 7368 606140
**Tel:** +44 1223 73 72 72
**Email:** info@executiveline.co.uk