Customer Care / Conditions of Hire Guarantee
Executive Line chauffeurs for customer care and conditions of hire guarantee has been created and endorsed to provide aspirations to its workforce and a pledge to its customers that the highest of standards and levels of commitment will be given by Executive Line Global Ltd
CONTACT WITH OUR CUSTOMERS
Our guarantee outlines our aims for:
- What you can expect when contacting Executive Line Global Ltd
- The standard of service you can expect
- Providing guidance for our workforce on how to offer good standards of service to our customers
- Providing a good communication channel for discussion on projects and complaints
The Executive Line Chauffeurs standards we aspire to meet for our customers are:
AT OUR OFFICES
Polite telephone manner, offering helpful service and advice and dealing with any concerns or complaints in a timely matter.
- Answer all telephone calls within three rings, giving our contact names. If an account manager is not available then an answer system is available for us to return your call.
- Good & clear communication with the appropriate persons when making enquiries
- Clear explanations of Executive Line Chauffeurs procedures for offering quotations and timescales
- Dealing with all enquiries or complaints immediately, or if this is not possible explain why, and a time period when we can get back to you
- Give a deadline for returning all telephone & correspondence’s
- Easy contact via the telephone, fax, email or post. Details below
ON SITE
- we do not support on site
How to Contact us:
Executive Line Global Ltd
22 Meadowcroft Way,Orwell, Royston SG8 5QU
Company No. 14048627
| WhatsApp (24HR) | +447368606140 |
| Tel | +441223 73 72 72 |
| Fax | |
| info@executiveline.co.uk |
© 2023 Executive Line Chauffeurs. All rights reserved.