## INTRODUCTION
This privacy policy describes how Executive Line Glogal Ltd (“Executive Line Chauffeurs”, “we”, “us” or “our”) collects and processes personal information about you when you visit our website and use our mobile app. It also explains how we use and protect your information, along with your rights.
Personal information is information, or a combination of pieces of information that could reasonably allow you to be identified.
## 1. PERSONAL INFORMATION WE USE
We will collect your personal information from our direct interactions with you, including using automated processes. We also collect additional information from chauffeurs, as described below.
## INFORMATION WE COLLECT DIRECTLY FROM YOU
You may provide us with personal information through our website, mobile app or by corresponding with us via phone, email or otherwise. This includes personal information you provide when you:
* create an account on our website or through our mobile apps;
* request marketing to be sent to you;
* enter a competition, promotion or survey;
* contact us about working as a chauffeur-partner; or
* provide feedback or, in case you have a business account, request our sales team to get in touch with you.
The categories of information that we collect directly from you are:
* Identity Data — including first name and last name.
* Passenger Location Data — for relevant search results.
* Chauffeur Location Data — to match available chauffeurs and calculate journey details.
* Contact Data — including your email address, telephone numbers and postal code.
* Financial Data — bank account and payment card details for processing payments.
* Transaction Data — details about payments and services purchased.
* Technical Data — IP address, login data, browser type, etc.
* Preference Data — preferences, feedback and survey responses.
* Usage Data — how you use our website, app, and services.
* Marketing and Communications Data — marketing preferences.
* Chauffeur Data — CV, ID documents, driving licence, etc.
* Journey Ratings — feedback on chauffeur performance.
## 2. HOW WE USE YOUR INFORMATION
We use your personal information to provide and personalise our services, deal with enquiries, comply with legal obligations, and for advertising and marketing purposes.
## 3. OUR USE OF COOKIES
We use cookies and similar technologies to collect information from your device to improve our services and for marketing purposes.
## 4. HOW WE SHARE YOUR INFORMATION
We may share your information with chauffeurs (for journeys), service providers, business partners, and law enforcement agencies when necessary.
## 5. INFORMATION SECURITY AND STORAGE
We implement technical and organisational measures to ensure the security of your personal information. We retain your information for as long as necessary to provide services and comply with legal requirements.